Refund & Return Policy

Effective Date: March, 2026

Nodex Corp (“Nodex,” “we,” “us,” or “our”) is committed to providing high-quality products to qualified medical professionals. Due to the sensitive nature of these products, strict storage requirements, and regulatory considerations, this Refund & Return Policy is designed to protect product integrity and patient safety.

1. Eligibility for Returns & Refunds

All sales are final once a product leaves our facility.

Because of product sensitivity, sterility requirements, and chain-of-custody considerations, we do not accept returns or exchanges.

Refunds or replacements may be issued only in the event of:

  • Shipping damage or compromised packaging upon delivery
  • Incorrect fulfillment (wrong item, strength, or quantity)
  • Documented quality issues verified by Nodex (e.g., confirmed batch-related issue)

2. Reporting a Damaged or Incorrect Order

To request a refund or replacement due to shipping damage or incorrect fulfillment, you must:

  • Notify us within 3 business days of delivery
  • Provide clear photographs of the outer packaging, inner packaging, and product(s)
  • Include your order number and a detailed description of the issue

Requests submitted after 3 business days may not be eligible for review.

3. Refund & Replacement Process

After we review and verify the claim, we may, at our discretion:

  • Ship a replacement product at no additional cost, or
  • Issue store credit toward a future order, or
  • In limited cases, issue a refund to the original payment method

When approved, refunds/replacements are typically processed within 5–7 business days after verification (timelines may vary by payment provider and shipping carrier).

4. Non-Refundable Situations

Refunds and replacements will not be provided for:

  • Improper storage, handling, or use by the customer after delivery
  • Carrier delays or issues beyond our control (unless the package arrives damaged/compromised)
  • Products that have been opened, reconstituted, tampered with, or otherwise altered
  • Change of mind, ordering the wrong product, or ordering errors not reported before shipment

5. Product Integrity Commitment

Nodex aims to maintain appropriate quality controls and shipping practices designed to protect product integrity. Any statements regarding manufacturing standards or shipping conditions apply only to the extent described on product documentation or order materials provided by Nodex.

6. Contact for Refund Requests

For all refund or replacement inquiries, contact:

Nodex Support
Email: [email protected]

Please include your order number, proof of professional eligibility/licensure (if requested), and any relevant documentation (including photos).

7. Policy Acknowledgment

By placing an order with Nodex, you acknowledge and agree to this Refund & Return Policy.